CricketBet Privacy Policy – your data is completely safe with us

1 Introduction

Cricketbet is a trusted online platform for cricket fans and betting enthusiasts in Bangladesh. We believe that the privacy of each user's personal information is a fundamental right.

In this privacy policy, we clearly state:

• What data we collect and why
• How that information is used and stored
• Who Your Data May Be Shared With
• Your rights over your personal data

This policy applies to the cricketbet website, mobile app, and all related services. Our Terms & Conditions-read together for the full picture.

2 What data we collect

Cricketbet collects your information in several ways. Full details are provided below:

Information collected at registration:

• Full Name & Date of Birth
• Mobile number & email address
• District of residence & address
• Preferred Payment Method

For KYC Verification:

• National ID (NID) or Passport Number
• Selfie or photo (for identity verification)
• Payment Account Verification Details (bKash/Nagad Number)

Automatically Collected Information:

3 How Your Data Is Used

The information we collect is used for the following purposes:

• Account Management: To verify registration, login, and account authentication.
• Transaction Processing: To process deposits, withdrawals, and bonus payouts.
• Customer Support: We need your information to resolve your issues quickly.
• Fraud Prevention: To detect and prevent unusual activity.
• Legal Obligations: To retain data as required by regulatory authorities.
• Service Improvement: Used for analysis to improve new features and overall service quality.
• Promotional Communications: To send you offers and updates, with your consent.
• Responsible Gaming: To monitor unusual betting patterns and keep your account safe.

4 Who Your Data Is Shared With

Cricketbet never sells your data. However, it may be shared in the limited circumstances below:

• Payment Processor: Used solely to process transactions with bKash, Nagad, or your bank.
• Identity Verification Services: With licensed verification providers for KYC processing.
• Regulatory Authority: To fulfil legal obligations or comply with a court order.
• Technology Service Providers: Trusted providers responsible for server hosting and security services.
• Fraud Prevention Agencies: To the relevant authorities in cases of suspicious activity.

5 Cookie Policy

Cricketbet uses several types of cookies on its website. Cookies are small text files stored in your browser.

You can manage or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not function properly.

6 Data Retention Period

How long we retain your data depends on the type of information and applicable legal requirements:

• Account Information: For the duration the account is active, and for a minimum of 5 years after closure.
• Transaction Records: A minimum of 7 years, as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Cookie Data: Based on cookie type (see the table above).
• Support Conversations: Retained for up to 3 years.

Once the retention period expires, data is securely deleted or anonymized.

7 Your Rights Over Your Data

As a cricketbet user, you have the following rights:

8 Children's Privacy

Cricketbet is a platform operated exclusively for users aged 18 and above.

• We do not knowingly collect personal information from anyone under the age of 18.
• Any account found to have registered with a false age will be permanently suspended.
• If a parent or guardian discovers that their child has registered, please notify us immediately.
• If we become aware that a child's data has been collected, we will delete it immediately.

9 Security Measures

Cricketbet uses a multi-layered security system to keep your data protected:

• 256-Bit SSL Encryption: All communications are encrypted.
• Two-Factor Authentication (2FA): OTP verification required at account login.
• Firewall & DDoS Protection: Protecting servers against external threats.
• Regular Security Audits: A dedicated third-party team conducts regular reviews.
• Data Masking: Sensitive information is masked in logs.
• Access Control: Only authorised staff can access data relevant to their role.

That said, no system is 100% secure. In the event of a security breach, we will promptly notify you and the relevant authorities.

10 Policy Updates

We may update this Privacy Policy from time to time. When changes are made:

• If significant changes are made, a notification will be sent to your registered mobile number or email.
• The "Last Updated" date at the top of the page will be changed.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• For major changes, 30 days' notice will be provided in advance.

11 Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

• Email: support@cricketbet.im
• Live Chat: Live chat support is available directly on the platform
• Response Time: 7 business days for standard requests, within 48 hours for urgent requests

For more information, visit our FAQ Page View or About Us Go to page.